Customer Support Representatives (3 positions)

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Designation Customer Support Representatives (3 positions)
Company ZEDO
Experience 0-0
India
Industry IT / Computers - Software
Job Category Advertising / PR
Skills Customer support
Location India-Maharashtra-mumbai
Job Overview

ZEDO Inc, is inviting smart, dynamic individuals to join our fast growing team in India. We are looking for customer support representatives to offer support services to our customers. ZEDO offers enthusiastic, friendly work culture, challenging environment and competitive remunerations.

Responsibilities
• Handle incoming support cases via chat/email/phone.
• Interaction with customers
• Provide 1st level response to all incoming support cases, resolving less complicated cases, organizing details for more complex cases that require escalation to a Sr. CSR & providing quality, timely updates to customers.
• Collect & organize enhancement requests to initiate the development of new features.

Skills Required ¬¬
• Should have at least 6 months of experience in International Call Centre Exp
• Should have strong analytical and customer service skills
• Excellent communication skills, with strong vocabulary, sentence construction, reading comprehension and grammar.
• Strong working knowledge of computers with ability to multi-task
• Ability to make decisions and develop confidence to recognize and escalate situations as deemed necessary.

About ZEDO:

ZEDO Inc, is a US-based online ad serving solutions provider catering to advertisers and publishers across the globe. We are ranked as world's 3 rd largest ad serving company. We have developed patented technology solutions for our customers to manage complex online advertising campaigns, while optimizing performance and revenue. Currently, we deliver over 20 billion ads monthly for such well-known partners in India as Shaadi.com, Hindustan Times, ZEE News, ShareKhan and CNET.

We have our offices in Mumbai, Goa, San Francisco and St. Petersburg.