Head- Audit & Compliance

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Designation Head- Audit & Compliance
Company Adecco India
Experience 5-10
India
Industry Telecom
Job Category Accounts / Finance
Skills Audit & Compliance
Location India-Tamil Nadu-chennai
JOB PURPOSE

Summarise in one statement why the job exists; and how it contributes to the overall mission/objective of the organisation.

Compliance is the key strategy for CS organisation. Non compliance may result into huge penalties and also adversely impact the brand name.

To ensure compliance at circles on various regulatory directions and process audits

ORGANISATIONALCHART
only Job Titles)

PRINCIPLE ACCOUNTABILITIES

EXPECTED END RESULTS MAJOR ACTIVITIES

Ensure Compliance to Regulatory directions in the Circle - Auditing & ensuring compliance to regulatory directions in the Circle
Implement comprehensive check on processes in conjunction with MO team to ensure all processes are aligned to regulatory requirements.
Ensure Compliance to internal policies and processes in the Circle - Auditing internal processes & ensuring compliance
- Co-ordinating with SSC team and close-looping all audit alerts to prevent leakages.
- Investigate fradulent cases raised by SSC / other sources to identify the root cause / people behind to minimise the frauds.
- Conduct periodic audits to ensure compliance to TL9000 certification
- Facilitate for Internal Process Audit conducted by PWC / E&Y / CAG and ensure timely Action Plans and their implementation through regular follow-ups
- Implement comprehensive check and control on processes in conjunction with Circle team
TRAI complaint Resolution - Ensure timely resolution of complaints received from TRAI and timely reply to TRAI on RCA and resolution to avoid show cause notice.
Regulatory Audits completed on time

- Facilitate for TRAI Metering & Billing Audit for providing data, validating audit observations, providing management response and Action Plan and ensuring timely implementation of the Action Plan.
- Ensure nil repeat observations in TRAI Audits.
- Co-ordinate monthly audits conducted by VTM and ensure compliance to minimise penalties
Training and Workshops - Disseminate & Create awareness on Requlatory / DoT directions in the circle through workshops and effective communication.
- Participate in local workshops conducted by TRAI / VTM / COAI etc.


MAJOR CHALLENGES
Describe the major challenges faced in carrying out your job, and what needs to be done in order to overcome them.

To ensure compliance to Telecom Regulatory requirements.
Process deployment to ensure consistency in delivery.
Dealing with Regulatory / Govt. authorities such as VTM and TRAI .
Knowledge of entire service function & process makes this role a very universal and tough to replicate
Monitoring and close-looping of audit alerts such as un-authorised waivers, un-authorised reconnections etc with various process owners with in SLA to prevent leakages.
Investigating intentional non-compliances and fraudulent leakages and escalating for necessary action
To be assertive in highlighting non compliance and leakages although being part of the same function.


KEY DECISIONS

Describe 1 or 2 typical decisions that may be made , in the course of your job.

Change / implementation of various policies and processes to prevent leakages.
Ensure Regulatory compliance.
Training / Workshops on Compliance for circle team
Finalise management response for TRAI Audit.
TRAI Complaint resolution and submission of RCA and resolution response to TRAI

DIMENSIONS
List the data which will reflect the scope and scale of activities concerning the job.
(These should be quantifiable numerical amounts)
- Responsible for reducing Unauthorised reconnections impacting bad debt (Rs 432 Mn / year)
- Minimise Penalties by regulators ( Rs. 60 Mn last year )
- Responsible for reducing Unauthorised waivers (Rs 180 Mn per year)

SKILLS AND KNOWLEDGE
State the minimum acceptable proficiency for this job. Do not state incumbent-specific information
EDUCATIONAL QUALIFICATIONS
Graduate / PG. Operations background with MBA is desirable
RELEVANT EXPERIENCE
5-7 yrs experience in telecom / retail banking scenario with a min. of 3 years in credit risk / Audit related fields.