Immediate Openings for Freshers with SITEL

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Designation Immediate Openings for Freshers with SITEL
Company SKAPARE MANAGEMENT CONSULTANTS
Experience 0-3
India
Industry Others
Job Category Call Centre/ ITES/ BPO
Skills "inbound","outbound"
Location India-Karnataka-Bengaluru
Dear Candidate,

Hope this mail finds you in high spirits !!!

We have the requirement with one of our client for the position of TECHNICAL SUPPORT EXECUTIVE.

DELL Process (Technical Support Executive): 50 Joinees
Education: -
Any Bachelor's degree.
Undergraduates should have a minimum work experience of Zero to 12 months.
Potential candidates should not have Backlog exams in graduation.
Note: BE/BTech less than 60% are eligible, candidates with more than 60% in BE/BTech should have atleast 1 yr experience with International Call Center.

Desirable:
- Call center experience is preferable.
- Inclination towards sales
- Listening skills and effective questioning skills
- Ability to build rapport with the customers
- Dependable, reliable and able to perform duties with minimal supervision.
- Ability to interact positively with peers and supervisors.
- Accurate data capture and data entry
- Complaint and objection handling
- Ability to maintain telephonic skills/decorum at all times
- Ability to adhere to all organizational policies and procedures
- Ability to work individually and within the team
Tech knowledge:
- Should have worked on Windows Operating Systems (98, 2000, XP). Experience on windows vista is a plus.
- Should have some experience/idea about installing or uninstalling software/programs in Windows (Just MS Office knowledge is not sufficient)
- Should have basic computer hardware knowledge (understand connections, communication ports, cables, connectors etc)
- Should understand basic terms and definitions like RAM, memory capacity, minimum system requirements, device drivers, data transfer etc
- Should be aware of new technology - wireless, blue tooth, network, anitivirus, spyware etc (In depth knowledge not expected)
Language Skills:
- Neutral accent. Strong MTI is not trainable. (Few pronunciation errors that do not affect comprehension are acceptable).
- Grammar / Sentence Structure should be good. (Few pronunciation errors that do not affect comprehension are acceptable).
- Fluency while communicating is necessary.
- Comprehension is important. (Ability to read and comprehend information)
We are looking at people ready to move into Process Training post recruitment. We need to keep a high bar for the Comm & Soft skills especially.
Technical Support Executive (High-end Tech Process)
• 0 to 6 months experience 11624 + 1000( Attendance Incentives) +2300 (Productivity bonus) = 14924 (Int. Call Center Experience)
• 6 to 12 months experience 12512 + 1000( Attendance Incentives) +2300 (Productivity bonus) = 15812 (Int. Call Center Experience)
• 12 to 15 months experience 14012 + 1000( Attendance Incentives) +2300 (Productivity bonus) = 17312 (Int. Call Center Experience)
• 15 + experience 14862 + 1000( Attendance Incentives) +2300 (Productivity bonus) = 18162 (Int. Call Center Experience)
Productivity linked bonus:
Productivity linked bonus includes Performance Incentive and Attendance Incentive. The eligibility criteria are discussed below:
• Performance incentive - Performance incentive is paid to employee once they start taking calls (i.e. after completion of the training). 0 to maximum of 2300 (for technical support)
• Attendance incentive - The candidate is eligible for attendance incentive upon completion of a complete payroll month. Payroll is calculated from 21st of the previous month to 20th of the current month. The minimum incentive is 0 and the maximum is 1000.
Welfare Benefits:
Transport and Food: The candidate selected would enjoy free food and transport would be charged at a nominal rate of Rs. 25/- per trip.
Medical Insurance: The Policy covers expenses incurred by the employee on hospitalization due to any illness, disease or accident, of self, spouse and maximum two children.
Growth Prospects: Sitel encourages internal movements to higher positions through internal job postings. The employee is eligible to apply through internal job postings after completion of 9 months on the floor. The person can apply for any position as long as the employee meets the criteria mentioned in the internal job postings.
Please ensure that the candidates should furnish the below mentioned documents to the HR before attending the interview sessions.
For Fresher
 Original and photocopy of 10th Standard Mark sheet
 Original and photocopy of 12th Standard Mark sheet
 Original and photocopy of Graduation Mark sheet
For Experienced Candidates
 Original and photocopy of 10th Standard Mark sheet
 Original and photocopy of 12th Standard Mark sheet
 Original and Photocopy of Experience and Relieving Letters of the previous organization.

Interesterd candidates kindly send your updated resume with the following details: